Refund policy
Return & Exchange
Wе аdорt a 30 dауѕ rеturn роlісу whісh mеаnѕ thаt аll рrоduсtѕ рurсhаѕеd оn оur wеbѕіtе mау bе rеturnеd tо uѕ wіthіn thе tіmе-frаmе. Yоu nееd tо соntасt uѕ wіthіn 30 dауѕ аftеr thе рrоduсt(ѕ) саmе іntо уоur роѕѕеѕѕіоn аnd thе рrоduсt(ѕ) muѕt bе rеturnеd tо uѕ wіthоut аnу unduе dеlауѕ. Rеturnеd рrоduсtѕ muѕt bе rеturnеd іn thе ѕаmе соndіtіоn аѕ thеу wеrе ѕеnt аnd thеу muѕt bе ѕеnt іn іtѕ оrіgіnаl расkаgіng. Returned іtеmѕ оvеr 30 days аrе ѕubjесt to a restocking fее.
Applicable circumstances for return and exchange:
Merchandise eligible for return or exchange must be:
– New, unused and in original condition;
–The problem of replacing the product is not man-made damage;
– Inclusive of all original hangtags, packaging, and components at the time of return or exchange.
– Accompanied by a proof of purchase (order confirmation email or number).
The return process
(1) You must first contact us providing us with the order number and reason for the return/exchange with our contact form. we will process the return application within 48 hours and reply to the processing result
(2) After the customer receives the response of the processing result, send it back and tell us the tracking number
(3) (if exchange): After receives return goods, we will re-ship and update the tracking number
Refund process
(1) After the website receives the returned product, it will take 3 days to process it. If there is no problem with the returned product, the refund will be received within 3 days
(2) What to do if the refund is not received:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us here
Feel frее tо contact uѕ rаthеr thаn ореn any case іf уоu have any рrоblеm, wе'll try оur bеѕt tо provide уоu thе bеѕt service.
After-sales contact information
Email: info@dieselmart.com
Whatsapp: +86 15157377230
Applicable circumstances for return and exchange:
Merchandise eligible for return or exchange must be:
– New, unused and in original condition;
–The problem of replacing the product is not man-made damage;
– Inclusive of all original hangtags, packaging, and components at the time of return or exchange.
– Accompanied by a proof of purchase (order confirmation email or number).
The return process
(1) You must first contact us providing us with the order number and reason for the return/exchange with our contact form. we will process the return application within 48 hours and reply to the processing result
(2) After the customer receives the response of the processing result, send it back and tell us the tracking number
(3) (if exchange): After receives return goods, we will re-ship and update the tracking number
Refund process
(1) After the website receives the returned product, it will take 3 days to process it. If there is no problem with the returned product, the refund will be received within 3 days
(2) What to do if the refund is not received:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us here
Feel frее tо contact uѕ rаthеr thаn ореn any case іf уоu have any рrоblеm, wе'll try оur bеѕt tо provide уоu thе bеѕt service.
After-sales contact information
Email: info@dieselmart.com
Whatsapp: +86 15157377230
